Exeles’ video streaming service Exelis has been hit by a serious data problem, and the company says the fix is to either get rid of the video service entirely or to add an option to automatically switch off the service if it fails to meet a certain level of performance.
Exelis says it is aware of a number of complaints from customers that their video streams are slow or unresponsive, and that it is working on a fix for the issue.
Exelises CEO and founder Maximilian Vollrath said he was “deeply saddened” by the issue, which is causing users to get frustrated and “not want to continue watching videos.”
“We’re aware of the complaints, and we’re working to solve it,” Volllath said in a statement to the WSJ.
Exels website says it has been working on the issue for several days, and has already begun working with Google and Netflix to resolve the issue in the video streaming app.
Volllhath said the company is in talks with Netflix, and said the streaming service “will be in touch shortly to help.”
Exelisa has not said how many customers have been affected by the problem, but it is not clear if it is the same problem affecting Exelids customers across the board.
Exelles also announced that it will be making changes to the way Exelisch video service works.
Exeline will not support any video streaming or video recording features on the app, which was introduced in late 2015, as well as a video search feature, among other features.
The company also has a new video streaming feature called Video Assist, which allows users to watch videos without having to turn off the video player itself.
Vollhath also said that Exelies new video player app will offer an “all-new way to enjoy your favorite Exelisfil video content.”
He also said Exelistes video player will not be available on Android smartphones and tablets, which were released in March.
The Exelisi app is free to download and install, but Exelists app will cost $2.99 per month.
Exeliis also said in its statement that it “is actively working to improve our video streaming experience for all users.” Read more